2R (RedNote Recharge) values your privacy. This policy explains how we collect, use, store, and protect your personal information when you use the services of this platform. This platform is supported by stored value services provided by 94LIVES.
Article 1: Information We Collect
To provide stored value services, we may collect the following types of information:
1.1 Information voluntarily provided by you
- β RedNote account informationThe RedNote binding phone number or RedNote number you provided when placing the order
- β Contact InformationYour email address, communication software ID (such as LINE ID), etc. are used for order notifications and customer service contacts
- β Order InformationRecharge face value, order number, payment amount, order time
1.2 Information generated during the payment process
- β The transaction number and payment status returned by payment channels such as LINE Pay, PayPal, and credit cards
- β We do not directly collect or store your complete credit card number or CVV security code. Relevant sensitive information is handled by the payment channel
1.3 Automatic collection of technical information
- β Device type, browser type, operating system
- β IP address, access time, browsing page
- β Preference settings collected through cookies and similar technologies
Article 2: Usage of Information
We will use the collected information for the following purposes:
- Order Processing: Perform recharge, confirm receipt, and handle after-sales service
- Customer Service: Responding to inquiries, notifying order status
- Service Improvement: Analyze usage trends and optimize website experience
- Risk Management: Preventing fraud, abuse, and violations
- Legal Compliance: Cooperate with regulatory agencies to investigate and fulfill legal obligations
Article 3: Sharing of Information
We will not sell your personal information. We may share necessary information with third parties in the following situations:
- βRecharge Service Execution: To complete the recharge, we need to provide your RedNote account information to 94LIVES for the purpose of executing the recharge
- βPayment Processing: Share necessary transaction information with payment channel providers to complete payments
- βLegal Requirements: Provided in accordance with laws, regulations, judicial or regulatory requirements
To protect the security of your account,please do not provide our customer service with a RedNote password, SMS verification code, ID number or complete bank card information. Recharging on this platform does not require these sensitive information. Any act of requesting the above information is not the responsibility of this platform. Please be vigilant.
Article 4: Storage and Protection of Information
- We adopt reasonable technical and administrative measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
- Personal information is stored on access-controlled servers, and encrypted protocols are employed during transmission.
- We retain your personal information only for the period necessary to fulfill the purposes outlined in this Policy, after which it will be anonymized or deleted.
- While we strive to protect the security of your information, no transmission over the internet is absolutely secure, and we cannot guarantee the absolute security of data transmission.
Article 5: Your Rights
According to applicable laws, you have the following rights to personal information:
- βInquiry and Reading: Request to inquire about the personal information we hold about you
- βSupplement or Correction: Request correction of incorrect or incomplete information
- βDelete: Request to delete your personal information in specific circumstances
- βReject Processing: Reject our use of your information for marketing purposes
- βRight to Carry: Request to obtain your information in a structured and universal format
To exercise the above rights, please contact contact@rednote-recharge.com We will respond to your request within the statutory time limit.
Article 6: Cookies and Tracking Technologies
This site uses cookies and similar technologies to enhance user experience, including:
- βEssential Cookies: Maintain basic website functionality and security
- βPreference Cookie: Remembers your language and regional preferences
- βAnalyze Cookies: Understand website usage to optimize services
You may refuse or delete Cookies through your browser settings, though certain features of the service may not function properly as a result.
Article 7: Personal Protection of Minors
This service is not intended for minors. If you are under the age of 18, please use this service under the supervision of a guardian and ensure you have obtained their consent.
Article 8: Cross border Data Transmission
As this platform serves users in Taiwan, Hong Kong, Macau, and overseas, your personal information may be transferred to and processed in different countries or regions. We ensure that such cross-border transfers comply with applicable legal requirements and implement appropriate safeguards.
Article 9: Policy Changes
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page, and significant changes will be notified via email or other prominent means. We encourage you to review this page periodically for the latest information.
Article 10: Contact Us
If you have any questions about this privacy policy or wish to exercise your privacy rights, please contact:
- π§ Privacy hotline: contact@rednote-recharge.com
- π¬ Online customer service: Leave a message online through this website
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